Separating facts from stories: Whenever you’re dealing with people, there are facts and then there are stories. Here are some examples of facts: That guy’s been late to work three times this month That lady didn’t say a word when I asked her if she’s had a good day so far while making her coffee […]
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Back in the day, I would do some marketing and gather 30 CEOs and senior leaders in a room and together we would explore key business concepts, among them, DISC basics. I always started (and still start) with personality. Understanding how you’re wired and how others around you are wired to behave – DISC basics
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The Dunning Kruger effect is attributed to two psychologists from Cornell who did some research that uncovered results that are both humorous and unsurprising (to me): many people think they are great even though their work results are terrible. How the Dunning Kruger effect was discovered In 1996, Macarthur Wheeler walked into a Pittsburgh bank
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I love negative feedback don’t you? Especially when it comes from my wife and kids. My teenagers especially. Since they now have nearly 18 months of semi-adult life experience between them, it’s great to be the recipient of this storehouse of wisdom which they are so graciously willing to share with me. The truth is
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Three times this week (so far) I’ve spoken with people in various stages of relationship breakdown. No, hold on, it’s actually more than that. Some are serious, some are just nuisance issues, but relationships are breaking down all the same. Plus, I’m writing this on a Tuesday, so clearly this is an issue we all
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90% of our pain comes from sticky people situations. They’re unpleasant and icky and weigh us down and cause us immense brain damage and keep us from sleeping and help us lose major clients, and sometimes even get us divorced or fired or caught in the middle of a huge untraceable mess. And sometimes, there’s
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Recently I participated in a workshop on the topic of ‘mental health in the workplace,’ and discovered some valuable mental health stats. The instructor shared some interesting statistics: 50% of Canadian households are affected by mental health issues 500,000 Canadians per week stay home from work due to a mental health issue The estimated rate
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I hear about and deal with new HR issues every week. For the past few weeks, I’ve been mulling this tip over in my mind. I want to share with you some keys to success in dealing with people problems at work and at home. If you use these ideas, it will make a REALLY
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Ok, let’s get practical and unpack this past week’s people issue. Yes, I already know you’ve had one. Someone has offended you, or bruised your feelings, or made you mad or baffled you by their outsized and unfair reaction, or disappointed you or rattled you by their rudeness in traffic or… the permutations are endless.
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I’ve spent a lot of time in my office over the past several months writing courses on the most important business topics everyone should know about (more to come on that in the future). This week I spent a lot of time diving in to the lost art of delegation. So I’m just going to
Lightning Round Delegation Tips Read More »